Refund and Returns

Our Quality Promise

We stand firmly behind the quality of our books. If something’s not right, we’ll fix it. If you receive a book that is:

Misprinted

Damaged in transit

Incorrect due to an error on our part

…we will gladly replace it at no cost to you.

Please contact us at info@laylbooks.com within 28 days of receiving your order. Be sure to include:

Your order number

A description of the issue

Clear photos of the problem

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That said, because each book is custom-made to order, we’re unable to accept returns or issue refunds for reasons such as:

Incorrect name or details submitted at checkout

Typos provided during the ordering process

We kindly ask that you double-check all personalisation details before placing your order.

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You’re in Good Hands

We know how special this gift is — and how much it means to get it right. That’s why every order is carefully reviewed and printed with the utmost care.

We also use tracked delivery for every order, so you can follow your book’s journey from our print studio to your doorstep.

Our team is here to support you every step of the way. If you have any questions or concerns, don’t hesitate to reach out at info@laylbooks.com — we’re always happy to help.